59club
About the partnership
59club is a global customer service specialist, supporting Golf, Leisure and Hospitality venues worldwide to improve their customer experience through Benchmarking, Mystery Shopping, Satisfaction Surveys, Training and Education. Underpinned by their “Measure. Train. Support.” philosophy, 59club helps to improve service delivery, sales performance and overall customer experience.
This partnership reflects a shared commitment to elevating industry standards and supporting PGA Members and PGA Branded Properties worldwide. By providing insight, education and performance analysis, we aim to help professionals and venues enhance operational efficiency and deliver a consistent, high-quality experience.
“We’re proud to continue our partnership with The PGA, built on a shared commitment to raising service standards across the golf industry. From delivering insight, benchmarking and education for PGA Professionals, this collaboration continues to evolve with the modern game.” Simon Wordsworth - Founder and CEO
“Working with 59club has been a game-changer for how we run the resort day-to-day. The feedback is honest and straightforward, highlighting both our strengths and areas where we can improve. While it’s not always easy to hear, it’s exactly what drives us to improve.”
Working with PGA Members
59club has worked closely with PGA Members and golf venues such as Bowood, a PGA Golf Course and Academy, where their mystery shopper audits and feedback have supported day-to-day operations. By providing clear, data-driven and actionable insights, 59club has helped teams identify strengths and areas for improvement, particularly across key touch-points such as the booking journey and wider guest experience. This engagement has enabled staff across departments to take ownership of service delivery, resulting in a more consistent and cohesive customer experience across the entire resort.
“We’re proud to continue our partnership with The PGA, built on a shared commitment to raising service
standards across the golf industry. From supporting PGA Branded Properties to delivering insight, benchmarking, and education for PGA Professionals, this collaboration continues to evolve with the modern game.”
